Terms and Conditions

Effective date: January 2024

General

The present website is owned and operated by PREMIUM OP SERVICES LLC (hereinafter, “we” or the/our “Company”), which is a private company with EIN number 30-1039598, and registered office at 777 SW 37th Ave Suite 510 (33135, Miami, Florida) and contact email: info@legalpremium-services.com

The Company is not affiliated, owned, or operated by the Government or any governmental agency. We, among others, offer a professional assistance service with paperwork, preparation for interviews, and guidance on compliance with immigration policies, for one or more persons, in order for foreign nationals to visit a country in North America, the UK, or Europe (hereinafter, the “Services”). For further information, check the “About our Services” section

The present Terms and Conditions establish the conditions of hiring the Services offered on the present website. The confirmation of payment automatically confers the User the status of Customer and its bonding with these Terms and Conditions (hereinafter, “you”, “your”, the “Customer”).

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, at the same time it is published on this website.

These Terms and Conditions will always be available on this website so that the User and/or Customer can consult them at any time.

The service provision contract may be formalized, in English wording, which will prevail in any case.

For any doubt or question related to these Terms and Conditions, you can contact us through our Customer Service Department by email: info@legalpremium-services.com or through our Contact form.

About our Services

As previously mentioned, this website is owned and operated by a private agency in charge of assisting individuals with a variety of immigration matters. We are not affiliated, enforced, operated, or owned by any Government although our services are supported by a U.S. law firm.

However, it must be highlighted that the approval or denial of your file is an exclusive competence of the Government.

Our professional Services, among others, consist of:

Passport Application Assistance

Proving support and guidance in a variety of immigration matters, such as:
  • Permanent Residency: assisting individuals and families in obtaining permanent residency status in a foreign country. We provide guidance and support throught the application process including assessing eligibility and preparing the necessary documentation.
  • Citizenship Processes: we offer comprehensive services for individuals seeking to acquire citizenship in a foreign country. Our team of experts will prepare and submit the citizen applications, helping clients meet the necessary criteria.
  • Family-Based Immigration: for individuals looking to reunite with their family members in a foreign country, we provide dedicated services for family-based immigration.

Furthermore, we offer a 24/7 multilingual Customer Service Department that is available at all times to attend information inquiries, as well as to resolve any doubts that may arise while completing any of our forms.

For further information, please see the “Customer Service” section.

Hiring our Services

To hire our Services:

  • You must be an adult and have the legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth and/or residence country; and/or You must guarantee to us you are a parent and/or legal guardian in the case that the provided information is for a minor.
  • When purchasing our immigration services on our website on behalf of another individual, you must guarantee to us that you have the individual’s consent. For further information, check our Privacy Policy.

To hire our Services you must follow the steps below:

Step 1: Complete our form(s) with truthful, correct, and complete personal data and private information. This is very important as the assessment that we provide and the application that we help you submit, contains the information provided by the applicant.

In the event that you provide us with a third party or parties’ personal data, whether they are an adult or a minor, you guarantee to us that (i) you have informed the data subject about the purposes of processing their personal data and (ii) you have the data subject’s consent to communicate their personal data to us, except if the data subject is a minor and you are their parent and/or legal guardian. For further information regarding how we process personal data, check our Privacy Policy.

Step 2: Accept the “Declaration of the applicant” statement. In this step, you will be given the opportunity to review all the information provided in the form before going to the payment and you must expressly accept the present Terms and Conditions.

For further information, please see the “Technical means for correcting errors” section.

Step 3: Before proceeding to the payment page you will have the opportunity to select any other services offered at any time, by clicking on the corresponding checkbox, by selecting your preferred payment method among those indicated on our website. By confirming the payment of the costs (i) you reconfirm your willingness to hire our private assistance services and (ii) you acknowledge that you have been informed and agree with the costs displayed.

Please bear in mind the provision of the Services will begin once the payment of the costs has been authorized and confirmed. You will receive an email confirming the services purchased. At this point, the services provision contract is considered formalized and these Terms and Conditions enter into force and are binding upon you and the Company.

Payment

You may use different methods of payment to purchase our Services. Our rate is expressed in US dollar (USD / $), with all current and applicable taxes included. The total cost will be shown on the payment page, so you can check it before entering your payment information. If the Customer incurs any commission for currency exchange or surcharges imposed by the Customer’s bank or by the issuer of the Customer’s card, our company will not be held responsible for it and, therefore, will not grant the Customer any compensation or reimbursement for such circumstances.

Likewise, please note that the Government can also modify its fees at any time, being a circumstance beyond our reasonable control.

Please be informed that:

  • The credit cards may be subjected to checks and authorizations by the issuing bank. If said entity does not authorize the intended payment, the Company will not provide the Services and we will not assume any type of responsibility for lack of provision and/or delays in the provision of our professional processing services.
  • In the event that Customers detect an undue or unacknowledged charge in connection with our Services on the card used to contract them, please contact our Customer Service Department as soon as possible through e-mail info@legalpremium-services.com or our Contact Form

Merchant of Record

Please be informed that the Merchant of Record is PREMIUM OP SERVICES LLC, a company registered office at 2598 E. Sunrise Blvd, 2104 Fort Lauderdale (33024, Miami, Florida) and contact email info@legalpremium-services.com.

The Merchant of Record will make and manage the collection of the total costs of assistance services hired and, where appropriate, refunds made to and/or requested by the Customer.

The Merchant of Record will make and manage the collection of the total costs of the Services and, where appropriate, refunds made to and/or requested by the Customer. For further information, please see the “Refund Policy” section.

The Merchant of Record has put in place the maximum measures to ensure the reliability and security of communications and interactions between the User and/or Customer and this website in a completely secure manner. In this regard, please note that the payment card data is transmitted directly through a secure connection to the information systems of our payment service provider(s). Therefore, we do not have access to or store your complete payment card data.

The Merchant of Record will also issue the invoice for the charges made when requested by the Customer to the Customer Service Department. The Customer expressly authorizes the Merchant of Record to send the invoice in an electronic format.

Technical means for correcting errors

Prior to making payment for the costs of our professional assistance services make sure you review all the personal data and other private information you have provided on our forms and make changes if necessary. If you have made an error, it is important that you correct it before proceeding to the payment page.

Refund Policy

We offer our Customers the option to apply for a refund in the event that they are not satisfied with our professional assistance services. If you wish to request a refund, you will need to complete and submit a request by means of e-mail info@legalpremium-services.com and the Contact Form, stating clearly the reason that makes you eligible for a refund.

The refund request will be evaluated within 72 hours since its receipt. Our Customer Service Department will review the reasons and the particular circumstances of your case in order to assess the approval or denial of the refund requested. In any case, the customer will be informed of the outcome of your request.

If a refund request is accepted by our Customer Service Department:

  • The refund will be issued within 72 hours of the receipt of the request via the same payment method that the customer has used to hire our professional services.
  • A confirmation email will be sent to the Customer as soon as the refund has been issued.
  • Depending on the customer’s bank, the refund process can take up to ten (10) business days to be completed. The Customer Service Department will review the reasons and the particular circumstances of each case in order to assess the approval or denial of the refund requested. In any case, the customer will be informed of the outcome of his/her request.

Depending on the customer’s bank, the refund process can take up to ten (10) business days to be completed. The Customer Service Department will review the reasons and the particular circumstances of each case in order to assess the approval or denial of the refund requested. In any case, the customer will be informed of the outcome of his/her request.

If you need any further information about our Refund Policy, you can contact us at info@legalpremium-services.com or through our Contact Form.

Withdrawal Right

In accordance with the exceptions established by the currently applicable laws and regulations, the Customer cannot exercise the right of withdrawal as we only provide personalized services.

Please be aware that the Company reserves the right to cancel the provision of the assistance services if the applicant commits any of the acts described below:

  • willingly providing fraudulent, erroneous, incomplete, and/or inaccurate information;
  • failing to comply with any of our instructions and/or the information provided in any of our forms;
  • and/or not responding to our information and/or failing to provide information and/or;
  • breaching any part of these Terms and Conditions.

Also, the Company reserves the right to cancel the provision of services if the applicant does not meet the eligibility requirements established by the Government.

If the Company cancels the provision of the services for the reasons above mentioned, the charges made for the provision of our Services will not be reimbursed to the applicant.

Exemption from Responsibility

In accordance with the “About our Services” and “Hiring our Services” sections, the Company will not assume any responsibility for the following circumstances that are beyond our reasonable control:

  • the result of the Government's decision (approval or denial) regarding one or several processes as it is an exclusive competence of the Government.
  • for any circumstance attributable to the Customer and to an act or omission of the Customer, as a result from fraudulent, erroneous, incomplete, and/or inaccurate information provided by the Customer.
  • administration delays, since the response time is handled by the Government.

Likewise, the Company will not be held responsible if:

  • the Customer is not an adult nor who has the legal capacity to contract in accordance with the laws and regulations of their country and purchase the Services. The Company will not assume any responsibility for access to this website by Users under the required legal age according to the applicable laws and regulations of their country of birth or residence, it being the sole responsibility of parents and/or legal guardians to exercise adequate control over the activity and/or use of the Internet by their dependent minors; nor for preventing their access to websites whose content is not suitable or recommended for minors, or the sending of personal data without the prior authorization of their parents or legal guardians.
  • the Company has received an adult's personal data and/or private information to provide assessment services, without having requested their consent to communicate to us their personal data. In such a case, the Company will inform the interested person how their personal data and/or private information has been collected and, where appropriate, we will ask the individual who provided the personal data to the Company to confirm their requested the consent of the data subject and, where appropriate, to resolve this situation.
  • the Company has received a minor's personal data and/or private information provided by an individual who is not their parent and/or legal guardian. However, as soon as the Company detects and/or becomes aware of this circumstance, it will proceed to take the appropriate measures to fix the situation.

Applicable Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the currently applicable Spanish law.

In case of controversy or disagreement between the Customer and the Company arising from these Terms and Conditions, both parties agree to submit their resolution, at their free choice and expressly waiving any other jurisdiction to which they may be entitled, to the competent Courts and Tribunals of the place of residence of the Customer.

The nullity, total or partial, of any of the provisions of these Terms and Conditions, will not affect the validity of the other provisions.

The non-exercise by the Company of any right provided or derived from these Terms and Conditions shall not be construed, under any circumstances, as a waiver of said right, unless expressly and in writing waived by our company or legal prescription of the action that in each case corresponds accordingly to the applicable current legislation.

Customer Service

We have a 24/7 multilingual Customer Service Department to facilitate communication between you and our Company. You can contact it by different means: info@legalpremium-services.com or through our Contact Form

Our Customer Service Department will be in charge of answering questions, suggestions and/or complaints regarding the Services offered through this website and, where appropriate, managing the refund requests received.

Please note that we carefully process each individual question/email, so we will respond to you in the shortest time frame possible and, in any case, within the deadline established by the applicable laws and regulations.